FeePayment FAQ
1. What is the FeePayment module?
FeePayment is EIH’s official system for processing payments related to courses, applications, events, digital resources, and other services.
2. What can I pay for using this module?
You can pay for course enrollments, program application fees, event registrations, premium content access, and platform service charges.
3. What payment methods are accepted?
We accept debit/credit cards, bank transfers, and mobile money (where supported). Available options will be shown at checkout.
4. Will I receive a payment confirmation?
Yes. Once your payment is successful, you will receive an email confirmation and a digital receipt. You can also download your receipt from your EIH dashboard.
5. How do I know my payment was successful?
After completing payment, you will see a success message on the platform and receive a confirmation email. If not, check your dashboard or contact support.
6. What should I do if my payment fails?
Ensure your card or payment method is valid and has sufficient funds. If issues persist, contact your financial provider or email us at support@eih-platform.com.
7. Are payments refundable?
Refunds depend on the service paid for. Some services (like digital content or administrative fees) may be non-refundable. Review the specific refund policy on the service page.
8. Can I get an invoice or receipt?
Yes. Your receipt will be sent automatically after payment. You can also view and download invoices from your EIH account.
9. Is my payment information secure?
Absolutely. All transactions are handled via secure, encrypted gateways. EIH does not store any sensitive payment information.
10. Who do I contact for billing or payment issues?
Please reach out to our billing team at support@eih-platform.com for any questions, disputes, or help with your payments.